Shipping policy

At AOO POP, we want your order to arrive safely and on time. This Shipping Policy explains how we process and ship orders, available shipping methods, estimated delivery times, and other important shipping information.

By placing an order with AOO POP, you acknowledge and agree to the terms outlined in this Shipping Policy.

Order Processing Time

Most orders are processed within 48 hours after the order is successfully placed and payment has been confirmed.

Processing time includes preparing your products, quality checking, packaging, and preparing the order for shipment.

Please note that order processing time is separate from shipping transit time.

Orders placed during weekends, public holidays, or periods of unusually high order volume may require additional processing time.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Methods & Delivery Times

We currently offer the following shipping options:

Shipping Method Shipping Cost Estimated Delivery Time
Standard Shipping $5.90 5–8 business days
Express Shipping $19.90 3–5 business days

Estimated delivery times begin after your order has been processed and shipped.

Delivery times are estimates and are not guaranteed delivery dates.

Standard Shipping

Shipping Cost: $5.90 （Free standard shipping on orders over $50.）

Estimated Delivery Time: 5–8 business days

Standard Shipping is our regular delivery option and is suitable for customers who do not require expedited delivery.

Please allow up to 48 hours for order processing before the shipping transit period begins.

Express Shipping

Shipping Cost: $19.90

Estimated Delivery Time: 3–5 business days

Express Shipping is available for customers who need their orders sooner.

Please note that choosing Express Shipping does not eliminate the standard order processing time. Orders still require up to 48 hours for processing before shipment.

Business Days

Business days generally refer to Monday through Friday, excluding weekends and applicable public holidays.

Estimated delivery times may vary depending on the destination, carrier operations, weather conditions, customs procedures, and other circumstances outside our control.

Tracking Information

Once your order has been shipped, we will provide tracking information when available.

You can use the tracking information provided in your shipping confirmation email to check the progress of your shipment.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check your name, address, apartment or unit number, city, state, ZIP or postal code, and contact information before completing your purchase.

AOO POP is not responsible for delivery problems or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact our customer service team as soon as possible.

While we will do our best to assist you, we cannot guarantee that an address can be changed after an order has entered the processing or shipping stage.

Shipping Delays

We make every reasonable effort to ensure that orders are processed and delivered within the estimated timeframes.

However, delivery delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions

  • Natural disasters

  • Carrier delays

  • Public holidays

  • High shipping volumes

  • Customs procedures or inspections

  • Incorrect or incomplete shipping addresses

  • Transportation disruptions

  • Other unforeseen circumstances

If your order is delayed, please check the tracking information first. If you need additional assistance, please contact our customer service team.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

For damaged packages, we may ask you to provide photographs of the package and the damaged product so that we can investigate the issue and determine an appropriate solution.

Shipping claims may be subject to the policies and procedures of the applicable shipping carrier.

Delivery Issues

If the tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location indicated by the carrier.

You may also contact the shipping carrier directly for additional delivery information.

If you are still unable to locate your package, please contact AOO POP customer service and provide your order number and tracking information so that we can assist you.

Changes to This Shipping Policy

AOO POP reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective once the updated policy is published on this page.

We encourage customers to review this page periodically for the latest shipping information.

Contact Us

If you have any questions about your order or our shipping policy, please contact AOO POP through the contact information provided on our website.

We are happy to help you with your order and shipping questions.

AOO POP

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