Refund policy

At AOO POP, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review the following Refund & Return Policy for information about returns, refunds, damaged products, and other order issues.

By placing an order with AOO POP, you acknowledge and agree to the terms outlined in this Refund & Return Policy.

Return Eligibility

We accept eligible return requests made within 30 days of the date your order was delivered.

To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Be undamaged and free from signs of use.

  • Include the original packaging, where applicable.

  • Not have been altered, written on, personalized, or modified by the customer.

  • Be returned with the original order information or proof of purchase.

Products that do not meet these requirements may not be eligible for a refund.

How to Request a Return

Before sending any product back, please contact AOO POP customer service with:

  • Your order number

  • The name or description of the product

  • The reason for the return

  • Photos of the product, if applicable

Please do not send products back without first contacting us. We will provide return instructions if your return request is approved.

The customer is responsible for following the return instructions provided by AOO POP.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong product, or no longer need the item, the return shipping cost is generally the customer's responsibility.

The original shipping fee, if any, may not be refundable for returns that are not caused by an error on our part.

If the product is defective, damaged during delivery, incorrect, or we made an error with your order, please contact us before returning the product. Depending on the circumstances, AOO POP may provide an appropriate solution, which may include a replacement, refund, or other resolution.

Damaged or Defective Products

We carefully inspect and package our products before shipment. However, if your order arrives damaged or has a manufacturing defect, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the shipping package if it was damaged during delivery

This information helps us investigate the issue and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or other reasonable solution.

Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, please contact AOO POP customer service as soon as possible.

Please provide your order number and clear photos of the items you received when applicable.

After reviewing the issue, we may provide a replacement, refund, or other appropriate solution.

Personalized or Customized Products

Certain AOO POP products may be personalized or customized according to customer-provided information, such as names, messages, dates, or other personalized details.

Unless the product is defective, damaged, or incorrectly produced due to an error on our part, personalized or customized products may not be eligible for return or refund because they are made specifically for the customer.

Customers are responsible for carefully reviewing any personalized information provided before submitting an order.

Refunds

Once we receive and inspect an approved returned product, we will determine whether the return meets the requirements of this policy within 2-3 business days.

If your return is approved, the applicable refund will be issued to the original payment method used for the purchase.

Please allow additional time for your bank, credit card provider, or payment service to process and display the refund in your account.

The time required for a refund to appear may vary depending on your payment provider.

Partial Refunds

In certain circumstances, only a partial refund may be available.

This may apply when:

  • A returned product shows signs of use or damage caused by the customer.

  • The product is missing original packaging or components.

  • The returned product does not meet the conditions described in this policy.

  • Only part of an order is eligible for a refund.

Any applicable partial refund will be determined after the returned product has been reviewed.

Non-Returnable Items

Certain products may not be eligible for return or refund, including:

  • Personalized or customized products, unless defective or incorrectly produced.

  • Products that have been used, damaged, written on, altered, or modified by the customer.

  • Products returned outside the applicable return period.

  • Products that do not meet the return conditions described in this policy.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

Order Cancellation

If you need to cancel an order, please contact AOO POP customer service as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee that an order can be canceled once it has entered processing, been personalized, or been shipped.

If an order has already been shipped, the cancellation request may be treated as a return request and will be handled according to this Refund & Return Policy.

Exchanges

We may offer exchanges in certain circumstances, depending on product availability and the reason for the exchange.

If you would like to request an exchange, please contact our customer service team before returning the product.

Late or Missing Refunds

If you have been approved for a refund but have not received it, please first check your original payment account.

You may also contact your bank or payment provider, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact AOO POP customer service for further assistance.

Changes to This Refund & Return Policy

AOO POP reserves the right to update or modify this Refund & Return Policy at any time.

Any changes will become effective once the updated policy is published on this page.

We encourage customers to review this page periodically for the latest information.

Contact Us

If you have any questions about returns, refunds, exchanges, damaged products, or other order issues, please contact AOO POP through the contact information provided on our website.

Please include your order number whenever possible so that we can assist you more efficiently.

AOO POP

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